Petaluma Paratransit

The Americans with Disabilities Act (ADA) of 1990 requires all public transportation agencies to provide specialized transportation that is comparable to the public transit bus service for individuals who do not have the functional ability to ride public transit.

Petaluma Paratransit provides pre-scheduled bus transportation for persons with disabilities who cannot independently use regular Petaluma Transit service some or all of the time.

If you are interested in using the Petaluma Paratransit service, you must apply and be eligible for the service according to the Americans with Disabilities Act (ADA) guidelines.

Service Area

Eligibility

To utilize Petaluma Paratransit, you must meet one of the following criteria:

Be unable to get to and from a bus stop or on and off a lift-equipped bus by yourself
Have a cognitive disability that prohibits your understanding of how to complete bus trips

As part of the certification process, you must complete an application and provide a licensed medical professional’s contact information to verify your disability. All applicants must qualify for certification under the guidelines established by the Americans with Disabilities Act of 1990.

Paratransit Application

If you need assistance filling out one of these applications or have questions on any part of the application, please call Petaluma Paratransit’s administrative office (707) 778-4460. All forms and procedures are available in alternative texts upon request.

Incomplete applications will be returned. Two signatures are required to process all applications, found on page 7.

Petaluma Paratransit application (English)

Petaluma Paratransit Application (Spani sh)

Petaluma Paratransit Rider Guide

Fares

As of July 1, 2024 Petaluma Transit is a fare-free system. No fares will be collected for travel on Petaluma Transit operated paratransit, fixed-route, and microtransit services. This is a one-year pilot that we anticipate will be extended for years to come.

Visitors

You do not need to be a resident of Petaluma to use Petaluma Paratransit. Suppose you have been certified to use paratransit in any of the nine Bay Area counties. In that case, Petaluma Paratransit will be able to provide your ride after checking the Regional Eligibility Database and confirming your eligibility (please inform our dispatcher of your status upon scheduling a ride).

ADA-eligible visitors from outside the Bay Area may use Petaluma Paratransit service for up to 21 days during any 365 days. Visitors do not need to re-certify in Petaluma during these 21 days.

Reservations

To reserve a ride on Petaluma Paratransit, call 707-778-4460 between 9:00 am and 5:00 pm Monday through Friday, and 9:00 am and 3:00 pm on Saturday and Sunday.

Be prepared to give your full name, your origin, your destination, and either the time you need to be picked up OR the time you need to be dropped off in order to best schedule your ride. Let the reservationist know if you will need a return trip or if you will have someone accompanying you.
Riders may call to reserve a trip from 1 to 7 days in advance.
Cancellations must be made at least two hours prior to your scheduled pick-up time so that your riding privileges are not suspended. Timely cancellations allow Petaluma Paratransit to serve more customers.
If you wish to change your destination, you must call the reservation office at least one day prior to your trip in order to see if a change can be accommodated.

Petaluma Transit Offices: 555 N McDowell Blvd Petaluma CA 94954

Contact Information

Have more questions?

707-778-4460

email: petpara@cityofpetaluma.org

Paratransit Fares

Petaluma Paratransit Fares
One-Way Fare	$3.00
Rider Card (12 one-way trips)*	$33.00
*Note: Rider Cards are available on buses ONLY, not at pass sales outlets!

Latest Updates

Want to view the new August 2026 bus schedules?

Click the button below to download the PDF and view complete routes and bus schedules effective August 10, 2026.

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¿Desean ver los nuevos horarios de autobuses de agosto de 2026?

Hagan clic en el botón a continuación para descargar el PDF y consultar las rutas completas y los horarios de autobuses vigentes a partir del 10 de agosto de 2026.

August 2026 Bus Routes & Schedules / Rutas & Horarios de agosto 2026

August 10, 2026 Service Changes

[EN ESPAÑOL ABAJO]

Petaluma Transit will implement updated local service beginning August 10, 2026, focused on providing more efficient, reliable service during weekday travel periods and expanding on-demand options through LumaGo.

Fixed Route Service (Bus)

Weekday fixed-route service will continue with a focus on key destinations and high-demand travel times.

Monday–Friday: 6:00 AM – 6:00 PM
No weekend bus service

Paratransit Service

Paratransit service hours will align with fixed-route service.

Weekdays: 6:00 AM – 6:00 PM
No weekend paratransit service

Access by LumaGo Service

Access by LumaGo will expand to provide more flexible, on-demand travel options across Petaluma, supporting essential trips and connections.

Monday–Thursday: 7:00 AM – 8:00 PM
Friday: 7:00 AM – 10:00 PM
Saturday: 8:00 AM – 10:00 PM
Sunday: 9:00 AM – 6:00 PM

This service is supported by GoSonoma funding and prioritizes seniors and riders with disabilities.

We Want to Hear From You

We welcome feedback on these service changes. Riders can:

Share Your Feedback: Petaluma Transit | Contact / Contacto – Petaluma Transit
Call 707-615-6211

More information is available at: https://transit.cityofpetaluma.net

Thank you for riding Petaluma Transit.

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Cambios en el Servicio a partir del 10 de agosto de 2026

Petaluma Transit implementará actualizaciones en el servicio local a partir del 10 de agosto de 2026, enfocadas en brindar un servicio más eficiente durante los días entre semana y ampliar las opciones de transporte bajo demanda con LumaGo.

Servicio de Ruta Fija (Autobús)

El servicio entre semana continuará enfocado en destinos clave y horarios de mayor demanda.

lunes a viernes: 6:00 AM – 6:00 PM
No hay servicio de autobús los fines de semana

Servicio de Paratránsito

El horario del paratránsito se alineará con el servicio de ruta fija.

Días entre semana: 6:00 AM – 6:00 PM
No hay servicio de paratránsito los fines de semana

Servicio de Access por LumaGo

Access por LumaGo ampliará su horario para ofrecer mayor flexibilidad de viajes bajo demanda.

lunes a jueves: 7:00 AM – 8:00 PM
viernes: 7:00 AM – 10:00 PM
sábado: 8:00 AM – 10:00 PM
domingo: 9:00 AM – 6:00 PM

Este servicio cuenta con financiamiento de GoSonoma y da prioridad a personas mayores y personas con discapacidades.

Queremos Escuchar Su Opinión

Compartan sus comentarios: Petaluma Transit | Contact / Contacto – Petaluma Transit
Llamen al 707-615-6211

Petaluma Transit Service Changes Beginning August 10, 2026

[EN ESPAÑOL ABAJO]

Weekday Service

Fixed-route and ADA Paratransit service will continue operating Monday through Friday.

Approximate service hours will remain 6:00 AM – 6:00 PM.

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Weekend Service Updates

Beginning August 10, 2026, fixed-route and ADA Paratransit service will no longer operate on weekends.

To help meet essential transportation needs, Petaluma Transit is developing a new weekend safety net transportation service.

Sign up to get email updates!

DETAILS REGARDING ELIGIBILITY, BOOKING OPTIONS, SERVICE HOURS, AND TRIP TYPES WILL BE ANNOUNCED IN JULY 2026.

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Help Shape the Future of Transit in Petaluma

Petaluma Transit is gathering feedback from riders to help build a better transit system for all.

Community input will help inform future service planning.

Share Your Feedback: Petaluma Transit | Contact / Contacto – Petaluma Transit

Or call us at 707-615-6211

——————

Stay informed as we continue developing transportation options that support our community’s essential travel needs.

Cambios en el Servicio de Petaluma Transit a partir del 10 de agosto de 2026

Servicio entre semana

El servicio de rutas fijas (camión grande) y Paratránsito ADA (camión blanco pequeño) continuará operando de lunes a viernes. El horario aproximado de servicio seguirá siendo de 6:00 AM – 6:00 PM.

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Cambios en el servicio de fin de semana

A partir del 10 de agosto de 2026, el servicio de rutas fijas y Paratránsito ADA dejará de operar los fines de semana.

Para ayudar a satisfacer las necesidades esenciales de transporte de la comunidad, Petaluma Transit está desarrollando un nuevo servicio de transporte de apoyo para fines de semana.

¡Suscríbanse para recibir actualizaciones por correo electrónico!

LOS DETALLES SOBRE ELIGIBILIDAD, OPCIONES DE RESERVACIÓN, HORARIOS DE SERVICIO Y TIPOS DE VIAJES SE ANUNCIARÁN EN JULIO DE 2026.

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Ayúdenos a mejorar el transporte público en Petaluma

Petaluma Transit está recopilando comentarios de los pasajeros para ayudar a mejorar el sistema de transporte de Petaluma.

La opinión de la comunidad ayudará a orientar la planificación futura de los servicios.

Compartan sus comentarios: Petaluma Transit | Contact / Contacto – Petaluma Transit

O llámenos al 707-615-6211

——————

Manténganse informados mientras continuamos desarrollando opciones de transporte que apoyen las necesidades esenciales de movilidad de nuestra comunidad.

🚍Service Changes-August 2026 / Cambios de Servicio-agosto 2026

[EN ESPAÑOL ABAJO]

🚍 Petaluma Transit Service Changes Beginning August 10, 2026

📅 Weekday Service

✅ Fixed-route and ADA Paratransit service will continue operating Monday through Friday.

⏰ Approximate service hours will remain 6:00 AM – 6:00 PM.

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🚦 Weekend Service Updates

⚠️ Beginning August 10, 2026, fixed-route and ADA Paratransit service will no longer operate on weekends.

🛟 To help meet essential transportation needs, Petaluma Transit is developing a new weekend safety net transportation service.

📧 Get Email Updates: https://cityofpetaluma-group.monday.com/boards/18416232901

ℹ️ DETAILS REGARDING ELIGIBILITY, BOOKING OPTIONS, SERVICE HOURS, AND TRIP TYPES WILL BE ANNOUNCED IN JULY 2026.

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💬 Help Shape the Future of Transit in Petaluma

📢 Petaluma Transit is gathering feedback from riders to help build a better transit system for all.

📝 Community input will help inform future service planning.

🔗 Share Your Feedback: Petaluma Transit | Contact / Contacto – Petaluma Transit

📞 Or call us at 707-615-6211

——————

Stay informed as we continue developing transportation options that support our community’s essential travel needs. 🚍✨

🚍 Cambios en el Servicio de Petaluma Transit a partir del 10 de agosto de 2026

📅 Servicio entre semana

✅ El servicio de rutas fijas (camión grande) y Paratránsito ADA (camión blanco pequeño) continuará operando de lunes a viernes.

⏰ El horario aproximado de servicio seguirá siendo de 6:00 AM – 6:00 PM.

——————

🚦 Cambios en el servicio de fin de semana

⚠️ A partir del 10 de agosto de 2026, el servicio de rutas fijas y Paratránsito ADA dejará de operar los fines de semana.

🛟 Para ayudar a satisfacer las necesidades esenciales de transporte de la comunidad, Petaluma Transit está desarrollando un nuevo servicio de transporte de apoyo para fines de semana.

📧 Reciban actualizaciones por correo electrónico: https://cityofpetaluma-group.monday.com/boards/18416232901

ℹ️ LOS DETALLES SOBRE ELIGIBILIDAD, OPCIONES DE RESERVACIÓN, HORARIOS DE SERVICIO Y TIPOS DE VIAJES SE ANUNCIARÁN EN JULIO DE 2026.

——————

💬 Ayúdenos a mejorar el transporte público en Petaluma

📢 Petaluma Transit está recopilando comentarios de los pasajeros para ayudar a mejorar el sistema de transporte de Petaluma.

📝 La opinión de la comunidad ayudará a orientar la planificación futura de los servicios.

🔗 Compartan sus comentarios: Petaluma Transit | Contact / Contacto – Petaluma Transit

📞 O llámenos al 707-615-6211

——————

Manténganse informados mientras continuamos desarrollando opciones de transporte que apoyen las necesidades esenciales de movilidad de nuestra comunidad. 🚍✨

Ride For Free

As of July 1, 2024, Petaluma Transit has eliminated fare collection on all Petaluma Transit fixed-route bus service and paratransit services. This one-year pilot program aims to increase ridership, promote Petaluma Transit’s network of services, alleviate the financial burden of low-income riders, improve access, and meet the rigorous climate goals set forth by the City.

Key Highlights of the Fare-Free Program:

Fare-Free Travel: Starting July 1, all Petaluma Transit services will be completely fare-free. No tickets, no passes, no cash – just show up and ride.
No Application Needed: Whether you’re a daily commuter or an occasional rider, you can now board any Petaluma Transit bus without a fare. Say goodbye to the hassle of carrying cash or exact change. Enjoy a seamless, hassle-free travel experience.
Paratransit Services: Paratransit passengers have historically not benefited from common fare-free programs. This groundbreaking initiative allows paratransit riders to use both fixed-route bus services and paratransit services for free, expanding access to those with fixed or limited incomes.

Introducción al programa:

A partir del 1 de Julio de 2024, Petaluma Transit ha eliminado el cobro de tarifas en todos los servicios de autobús de ruta fija y paratránsito de Petaluma Transit. Este programa piloto de un año tiene como objetivo aumentar el número de pasajeros, promover la red de servicios de Petaluma Transit, aliviar la carga financiera de los pasajeros de bajos ingresos, mejorar el acceso y cumplir con los rigurosos objetivos climáticos establecidos por la ciudad.

Aspectos destacados clave del Programa sin Tarifas:

Viajes sin tarifas: A partir del 1 de julio, todos los servicios de autobús y Paratránsito de ruta fija de Petaluma Transit estarán completamente libres de tarifas. Sin boletos, sin pases, sin efectivo, solo preséntese y viaje. No Requiere Solicitud: Ya sea que viaje diariamente o que viaje ocasionalmente, ahora puede abordar cualquier autobús de Petaluma Transit sin costo. Diga adiós a la molestia de llevar efectivo o cambio exacto. Disfrute de una experiencia de viaje perfecta y sin complicaciones. Servicios de Paratránsito: Los pasajeros del Paratránsito históricamente no se han beneficiado de los programas comunes sin tarifas. Esta iniciativa innovadora permite a los pasajeros de Paratránsito utilizar tanto los servicios de autobús de ruta fija como los servicios de Paratránsito de forma gratuita, ampliando el acceso a aquellos con ingresos fijos o limitados

Learn more about zero-fare service and how the Petaluma Transit Authority reached this decision below.

What do passengers need to do to benefit from this fare-free program?

¿Qué deben hacer los pasajeros para beneficiarse de este programa sin tarifas?

Passengers simply board the bus as usual. There is no need for a pass, cash, exact change, fare card such as Clipper, or other form of identification. There is no action needed by the passenger. Paratransit clients will schedule their trips as they have done in the past, but a fare will no longer be required for their Petaluma Transit paratransit trip.

Los pasajeros simplemente abordan el autobús como de costumbre. No es necesario un pase, efectivo, cambio exacto, tarjeta de tarifa como Clipper u otra forma de identificación. No hay ninguna acción necesaria por parte del pasajero. Los clientes de Paratránsito programan sus viajes como lo han hecho en el pasado, pero ya no se requerirá una tarifa para su viaje de Paratránsito de Petaluma Transit.

How long will Petaluma Transit be a fare-free system?

¿Por cuánto tiempo Petaluma Transit será un sistema sin tarifas?

The Petaluma Transit fare-free program begins as a one-year pilot starting July 1, 2024. During this year, we will monitor the program’s effectiveness, including funding, safety, and overall community impact. Our goal is to continue providing fare-free transit as long as it remains beneficial and sustainable for our community.

El programa sin tarifas de Petaluma Transit comenzará como un programa piloto de un año a partir del 1 de julio de 2024. Durante este año, estaremos supervisando la efectividad del programa, incluidos el financiamiento, la seguridad y el impacto general en la comunidad. Nuestro objetivo es continuar brindando transporte sin tarifas mientras siga siendo beneficioso y sostenible para nuestra comunidad.

Will I still get a transfer ticket when traveling from Petaluma Transit to other transit systems such as Golden Gate Transit or Sonoma County Transit?

¿Seguiré recibiendo un boleto de transferencia cuando viaje desde Petaluma Transit a otros sistemas de tránsito como Golden Gate Transit o Sonoma County Transit?

Petaluma Transit will no longer issue transfer tickets. However, the fare-free rides on Petaluma Transit provide savings that are equivalent to or exceed the savings passengers would receive with a transfer credit.

Petaluma Transit ya no emitirá boletos de transferencia. Sin embargo, los viajes sin tarifas en Petaluma Transit brindan ahorros equivalentes o superiores a los ahorros que recibieran los pasajeros con un crédito de transferencia.

What is a fare-free transit system?

¿Qué es un sistema de tránsito sin tarifas?

Fare-free transit systems collect no fares from passengers. Some agencies refer to this as a zero-fare transit system. In this case the fare is being pre-paid through a combination of funding sources: Sonoma County Climate Resilience Funds, Sonoma County Transportation Authority GO Sonoma Fund, and the City of Petaluma General Fund.

Los sistemas de tránsito sin tarifas no les cobran tarifas a los pasajeros. Algunas agencias se refieren a esto como un sistema de tránsito de tarifa cero. En este caso, la tarifa se paga por adelantado a través de una combinación de fuentes de financiación: Fondos de Resiliencia Climática del Condado de Sonoma (Sonoma County Climate Resilience Funds), Fondo GO Sonoma de la Autoridad de Transporte del Condado de Sonoma ( Sonoma County Transportation Authority GO Sonoma Fund) y Fondo General de la Ciudad de Petaluma (City of Petaluma General Fund).

What makes the Petaluma Transit’s fare-free program unique?

¿Qué hace que el programa sin tarifas de Petaluma Transit sea único?

There are many fare-free programs and initiatives throughout California. However, often these programs do not include removing fares from paratransit services. In addition, many fare-free programs are aimed at a specific demographic, event/date or qualifying criteria, such as low-income, youth, students, or seniors. The Petaluma Transit’s fare-free program is available to everyone with no qualifying factors.

Hay muchos programas e iniciativas gratuitos en toda California. Sin embargo, a menudo estos programas no incluyen la eliminación de tarifas de los servicios de Paratránsito. Además, muchos programas gratuitos están dirigidos hacia un grupo demográfico específico, evento/fecha o criterio de calificación, tales como personas de bajos ingresos, jóvenes, estudiantes o personas mayores. El programa sin tarifas de Petaluma Transit está disponible para todos sin factores calificativos.

What are the benefits of being a fare-free transit system?

¿Cuáles son los beneficios de un sistema de tránsito sin tarifas?

Fare-free transit systems report many benefits. Going fare-free increases ridership which in-turn has a positive impact on the environment and reduces congestion. It enhances access and equity making communities more livable and affordable. Eliminating fares reduces barriers both for those individuals that can afford to pay as well as those that cannot. Fare-free allows passengers to use the money saved in the community. Everyone benefits from a strong public transit system, even those who do not ride.

Expected benefits of this fare-free system:
-Attracting new riders to transit
-Enable those dependent on public transit to utilize it more freely
-Reduces the need for fare collection equipment and associated costs Reduces traffic congestion, pollution, and greenhouse gas emissions
-Enhancing equity and access, making travel around Petaluma more affordable
-Increased access to jobs and Downtown Petaluma, reducing traffic and parking congestion
-Increased service productivity and decreased boarding times, enhancing reliability
-Eliminates fare-related policing and expands access to those who may not benefit from existing transit discount programs
-Enhances community pride and allows riders to spend money saved on fares within the community

Los sistemas de tránsito sin tarifas reportan muchos beneficios. Ir libre de costo aumenta el número de pasajeros, lo que a su vez tiene un impacto positivo en el medio ambiente y reduce la congestión. Mejora el acceso y la equidad haciendo que las comunidades sean más habitables y asequibles. Eliminar las tarifas reduce las barreras tanto para las personas que pueden pagar como para las que no. La tarifa gratuita permite a los pasajeros utilizar el dinero ahorrado en la comunidad. Todos se benefician de un sistema de transporte público sólido, incluso aquellos que no viajan.

Los beneficios esperados de este sistema sin tarifas:
–Atraer nuevos pasajeros al tránsito.
–Permite que aquellos que dependen del transporte público lo utilicen con mayor libertad.
–Reduce la necesidad de equipos de cobro de tarifas y los costos asociados.
–Reduce la congestión del tráfico, la contaminación y las emisiones de gases de efecto invernadero.
–Mejora la equidad y el acceso, haciendo que los viajes por Petaluma sean más asequibles.
–Mayor acceso para llegar a lugares de trabajo y al centro de Petaluma, reduciendo así la congestión del tráfico y el estacionamiento.
–Mayor productividad del servicio y menores tiempos de embarque, mejorando la confiabilidad.
–Elimina la vigilancia relacionada con las tarifas y amplía el acceso a aquellos que pueden no beneficiarse de los programas de descuento de tránsito existentes.
–Mejora el orgullo de la comunidad y permite a los pasajeros gastar el dinero ahorrado en tarifas dentro de la comunidad

How can Petaluma Transit afford to not collect fares?

¿Cómo puede Petaluma Transit permitirse no cobrar tarifas?

Revenue collected from the fare box account for less than 10% of Petaluma Transit’s operating budget. When considering the operational costs of processing fare payments, managing fare box disputes, and producing and selling passes, the savings became evident. The benefits of a fare-free system to our community far outweigh the barriers created by fares.

Los ingresos recaudados de la caja de tarifas representan menos del 10% del presupuesto operativo de Petaluma Transit. Al considerar los costos operativos de procesar los pagos de tarifas, administrar las disputas de las cajas de tarifas, producir y vender pases, los ahorros se hicieron evidentes. Los beneficios de un sistema sin tarifas para nuestra comunidad superan con creces las barreras creadas por las tarifas.

What is the source of funding for the fare-free program?

¿Cuál es la fuente de financiamiento para el programa sin tarifas?

The fare-free program is funded through a combination of transit-specific funding sources and the City of Petaluma General Fund. Key funding sources include the Sonoma County Climate Resilience Funds, Sonoma County Transportation Authority’s Go Sonoma Fund, and the City of Petaluma General Fund.
As part of the FY24 budget, additional funding from the City General Fund was allocated to offset the minimal loss of fare revenue. These funding sources ensure that Petaluma Transit can continue to meet the TDA farebox recovery requirements without experiencing any decrease in funding that could negatively impact other operations and capital projects.
–Sonoma County Climate Resilience Funds: Read more
-Go Sonoma Fund: Read more

El programa sin tarifas se financia a través de una combinación de fuentes de financiamiento específicas para el tránsito y el Fondo General de la Ciudad de Petaluma. Las fuentes de financiamiento clave incluyen los Fondos de Resiliencia Climática del Condado de Sonoma (Sonoma County Climate Resilience Funds), el Fondo Go Sonoma de la Autoridad de Transporte del Condado de Sonoma (Sonoma County Transportation Authority’s Go Sonoma Fund), y el Fondo General de la Ciudad de Petaluma ( City of Petaluma General Fund).
Como parte del presupuesto del año fiscal 24, se asignaron fondos adicionales del Fondo General de la Ciudad para compensar la pérdida mínima de ingresos por tarifas. Estas fuentes de financiamiento aseguran que Petaluma Transit pueda continuar cumpliendo con los requisitos de recuperación de la caja de tarifas de TDA sin experimentar ninguna disminución en el financiamiento que pueda afectar negativamente otras operaciones y proyectos de capital.
–Fondos de Resiliencia Climática del Condado de Sonoma: Leer más
–Fondo de Go Sonoma: Leer más

Will Petaluma Transit cut service if it doesn’t collect fare revenue?

¿Será cortará el servicio si Petaluma Transit no recauda ingresos por tarifas?

No, Petaluma Transit will not cut service. This move to fare-free is part of a larger plan to improve public transit in Petaluma. Stay tuned for more improvements to existing services as well as additional services around the City.

No, Petaluma Transit no interrumpirá el servicio. Este paso a la tarifa gratuita es parte de un plan más amplio para mejorar el transporte público en Petaluma. Manténgase atento a más mejorías en los servicios existentes, así como a servicios adicionales en toda la ciudad.

Why did Petaluma Transit consider moving to a fare-free system?

¿Por qué Petaluma Transit consideró cambiar a un sistema sin tarifas?

Petaluma Transit considered moving to a fare-free system for several important reasons:
Equity and Access: Fare-free transit makes it easier for everyone to access essential services, removing financial barriers and simplifying the transit experience.
Climate Goals: Petaluma is committed to ambitious climate goals, including achieving carbon neutrality by 2030. Increasing public transit use and reducing single-occupancy vehicle trips are critical components of this plan.
Success of Previous Initiatives: This fare-free initiative builds on the success of previous Petaluma Transit fare-free programs:
o   Youth Ride Free K-12 Program: Launched in June 2023, this program resulted in a 35% increase in youth ridership.
o   Holiday Weekends Free for Holiday Shopping: From November 24 to December 31, this initiative resulted in a 60% increase in ridership.
o   Butter and Egg Days: Fare-free service during this event led to a remarkable 381% increase in ridership.
Given the popularity and positive impact of these initiatives, extending fare-free rides to all residents is the logical next step in our commitment to improving public transit and promoting sustainability.

Petaluma Transit consideró pasar a un sistema sin tarifas por varias razones importantes:
Equidad y acceso: El tránsito sin tarifas facilita que todos tengan acceso a servicios esenciales, eliminando barreras financieras y simplificando la experiencia de tránsito.
Objetivos climáticos: Petaluma está comprometida con objetivos climáticos ambiciosos, incluido el logro de la neutralidad de carbono para 2030. El aumentar el uso del transporte público y reducir los viajes en vehículos de ocupación individual son componentes críticos de este plan.
Éxito de Iniciativas anteriores: Esta iniciativa sin tarifas se basa en el éxito de programas anteriores sin tarifas de Petaluma Transit:
o   El programa “Los Jóvenes Viajan Gratis K-12”: Lanzado en Junio de 2023, resultó en un aumento del 35% en el número de pasajeros jóvenes.
o   Fines de Semana Festivos Gratis para Compras Navideñas: Del 24 de noviembre al 31 de Diciembre, esta iniciativa resultó en un aumento del 60% en el número de pasajeros.
o   “Días de Mantequilla y Huevo” (Butter and Egg Days): El servicio sin tarifas durante este evento condujo a un notable aumento del 381% en el número de pasajeros.
Dada la popularidad y el impacto positivo de estas iniciativas, extender los viajes gratuitos a todos los residentes es el siguiente paso lógico en nuestro compromiso de mejorar el transporte público y promover la sustentabilidad.

What are the potential drawbacks or challenges of going fare-free, and what is Petaluma Transit doing to address them?

¿Cuáles son los posibles inconvenientes o retos de un sistema sin tarifas y qué está haciendo Petaluma Transit para resolverlos?

Petaluma Transit has thoroughly researched the benefits and challenges of providing fare-free services and has implemented measures to mitigate potential issues.
Some challenges we are addressing include:
Overcapacity on Buses: We do not anticipate overcrowding on buses. While we expect an increase in paratransit trips, we have ensured that resources are available to meet this demand.
Data Collection: Although fare-free transit can restrict our ability to collect data, we are gathering ridership information through automatic passenger counters (APCs), driver reporting, and on-board surveys.
Disruptive Passengers: To address concerns about an increase in disruptive passengers, we have partnered with Petaluma PD and the SAFE team. Our drivers have received training to manage riders effectively and ensure the safety of Petaluma Transit services.
By proactively addressing these challenges, we aim to provide a safe, efficient, and accessible fare-free transit system for all residents.

Petaluma Transit ha investigado a fondo los beneficios y los retos de la prestación de servicios sin tarifa y ha puesto en marcha medidas para mitigar los posibles problemas.
Algunos de los retos que estamos abordando incluyen:
Exceso de capacidad en los autobuses: No prevemos un exceso de capacidad en los autobuses. Aunque esperamos un aumento de los viajes de paratránsito, nos hemos asegurado de que haya recursos disponibles para satisfacer esta demanda.
Recogida de datos: Aunque la gratuidad puede limitar nuestra capacidad de recopilar datos, estamos recogiendo información sobre el número de pasajeros a través de contadores automáticos de pasajeros (APC), informes de los conductores y encuestas a bordo.
Pasajeros perturbadores: Para abordar las preocupaciones sobre el aumento de pasajeros perturbadores, nos hemos asociado con la policía de Petaluma y el equipo SAFE. Nuestros conductores han recibido formación para gestionar eficazmente a los pasajeros y garantizar la seguridad de los servicios de Petaluma Transit.
Al abordar de forma proactiva estos desafíos, nuestro objetivo es proporcionar un sistema de transporte libre de tarifas seguro, eficiente y accesible para todos los residentes.
Traducción realizada con la versión gratuita del traductor DeepL.com

What other transit agencies offer fare-free service?

¿Qué otros sistemas de transporte público ofrecen tarifas gratuitas?

Petaluma Transit is the first agency in the Bay Area and only the second in the state to offer a completely fare-free service with no application or eligibility requirements. However, many transit agencies in the Bay Area have fare-free programs and other discounts. We encourage you to visit their websites for up-to-date information on available programs.
Clipper START: A means-based fare discount. Learn more
Santa Rosa CityBus & Sonoma County Transit: Offer free fares for Veterans, SRJC students, and youth. Santa Rosa CityBus | Sonoma County Transit
SMART (Sonoma-Marin Area Rail Transit): Offers free fares for youth and seniors. Learn more
By exploring these options, you can find additional savings and benefits offered by our neighboring transit agencies.

Petaluma Transit es la primera agencia en el Área de la Bahía y sólo la segunda en el estado en ofrecer un servicio completamente gratuito sin requisitos de solicitud o elegibilidad. Sin embargo, muchas agencias de tránsito en el Área de la Bahía tienen programas de tarifas gratuitas y otros descuentos. Le recomendamos que visite sus sitios web para obtener información actualizada sobre los programas disponibles.
Clipper START: Un descuento basado en los recursos económicos. Más información
Santa Rosa CityBus y Sonoma County Transit: Ofrecen tarifas gratuitas para veteranos, estudiantes de SRJC y jóvenes. Santa Rosa CityBus | Tránsito del Condado de Sonoma
SMART (Sonoma-Marin Area Rail Transit): Ofrece tarifas gratuitas para jóvenes y personas mayores. Más información
Al explorar estas opciones, usted puede encontrar ahorros adicionales y beneficios ofrecidos por nuestras agencias de tránsito vecinas.

How can I get more information or ask additional questions?

¿Cómo puedo obtener más información o hacer preguntas adicionales?

Call Maria Arce, Transit Specialist, Marketing & Outreach at 707-778-4506
Send a comment to our Feedback Line at 707-778-4460, selection 3
Or email us at Transit@cityofpetaluma.org

Comuníquese con Maria Arce, Especialista en Tránsito, Mercadeo y Divulgación al 707-778-4506
Envíe un comentario a nuestra Línea de Comentarios al 707-778-4460, presione 3.
Correo electrónico Transit@cityofpetaluma.org

Americans with Disabilities Act (ADA) & Reasonable Modification

Petaluma Transit grants all citizens equal access to all its transportation services. It is further the intent of Petaluma Transit, that all citizens are aware of their rights to such access. The information presented below is designed to serve as an educational tool for citizens so that they may understand the laws that protect their benefit of Petaluma Transit programs and services, specifically, as it relates to 1990 Americans with Disability Act (ADA).

Passed by Congress in 1990, the Americans with Disabilities Act (ADA) is a civil rights law aimed at addressing the needs of people with disabilities, prohibiting discrimination in public services and public accommodations. To be protected by the ADA, one must have a disability, which is defined by the ADA as a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment. The ADA does not specifically name all of the impairments that are covered.

Petaluma Transit is committed to ensuring that no person is denied access to its services, programs, or activities on the basis of their disabilities, as provided by title II of the Americans with Disabilities Act of 1990 (“ADA”). If you believe you have been subjected to discrimination under ADA, you may file a written complaint with Petaluma Transit. The complaint must be filed no later than 180 calendar days of the alleged discriminatory incident.

Pursuant to the regulations of the United States Department of Justice, which require the designation of an Americans with Disabilities Act (ADA) or Disability Access Coordinator, the Transit Manager for Petaluma Transit shall be responsible for and designate qualified staff as the ADA and/or Disability Access Coordinator (DAC) who will administer the processing of all complaints or grievances as well as coordinate Petaluma Transit’s overall efforts to comply with and carry out its responsibilities under the Act. The Transit Manager or DAC shall also administer all complaints brought pursuant to Title 24, California Code of Regulations, concerning both privately and publicly funded accommodations.

Reasonable Modifications

Reasonable Modification Requests

A rider may request a modification to Petaluma Transit policies, practices or procedures to accommodate his/her disability. Modifications will be considered and granted as long as it is determined that the rider is not able to fully use Petaluma Transit’s services, programs, or activities for their intended purpose without the requested modification and said modification does not:

Fundamentally alter the nature of Petaluma Transit services, programs or activities;
Create a direct threat to the health or safety of others;
Cause unreasonable financial or administrative burden

To request a reasonable modification to current policies, practices, or procedures complete the Reasonable Modification Request Form (click here for Pdf) or submit an Online Reasonable Modification Request Form (click here).

ADA Complaints

Any person who wishes to file a complaint alleging any action by Petaluma Transit prohibited by the Americans with Disabilities Act (ADA) regulations may file a written complain as soon as possible, but no later than 60 calendar days after the alleged violation or discriminatory act. Your complaint must be in writing. Click here for a copy of the complaint form or click here to submit an online form. If you need assistance in making the request or completing the request form, Petaluma Transit staff will provide assistance. Please contact Petaluma Transit at (707) 778-4421 or dial 711 for the California Relay Service.

ADA Complaint Procedure

The complaint should be submitted by the complainant or his/her designee as soon as possible but no later than 180 calendar days after the alleged violation or discriminatory act.

All complaints or grievances shall be in writing and contain information about the alleged violation or discrimination, including name address, phone number of complainant and location, date, and description of the problem. The complaint should be submitted by the complainant or his/her designee as soon as possible but no later than 180 calendar days after the alleged violation or discriminatory act. Anonymous complaints or grievances will not be taken. Complaints or grievances will, to the greatest extent possible (see Evidence Code 1040), be kept confidential unless ordered released by a court of competent jurisdiction. Alternative means of filing complaints or grievances may be registered by phone, email (confidentiality cannot be assured), letter, personal interview, or tape recording for persons with a disability upon request.

The preferred method is to file your complaint in writing using the ADA & Accessibility Complaint Form, available in hard copy, PDF Form (click here), or as an Online Form (click here), and sending it to:

Transit Manager
Attn: ADA & Accessibility Comment
Petaluma Transit
555 N McDowell Blvd
Petaluma, CA 94954

Verbal complaints will also be accepted and transcribed by Petaluma Transit staff. To make a verbal complaint or to receive more information on Petaluma Transit’s ADA & Accessibility Program, call (707) 778-4421 or dial 711 for the California Relay Service.

Complaints may also be filed directly with the Federal Transit Administration by filing a complaint with:

Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5^th Floor –TCR
1200 New Jersey Ave. SE
Washington, DC 20590

Should a complaint be filed with Petaluma Transit and an external entity simultaneously, the external complaint shall supersede the Petaluma Transit complaint and Petaluma Transit’s complaint procedures will be suspended pending the external entity’s findings.

Investigations

Within 10 working days of receipt of the formal complaint, the Transit Manager will notify the complainant and begin an investigation (unless the complaint is filed with an external entity first or simultaneously). The investigation will address complaints against Petaluma Transit and Petaluma Paratransit employees and contractors and it will be conducted in conjunction with and under the advice of The City of Petaluma’s Risk Manager. The investigation may include discussion(s) of the complaint with all affected parties to determine the problem. The complainant may be represented by an attorney or another representative of his/her own choosing and may present testimony and evidence in the course of the investigation. The investigation will be conducted and completed within 60 days of the receipt of the formal complaint. Based upon all the information received, an investigation report will be written for submittal to the Transit Manager. The complainant will receive a letter stating the final decision of the Transit Manager by the end of the 60-day time limit. The complainant shall be notified of his/her right to appeal the decision. Appeals may be made to the DOT, the EEOC, or the DFEH.

If the information is needed in another language please call (707) 778-4421.

Si se necesita información en otro idioma, por favor llame al (707) 778-4421.

Documents

2018 ADA & Accessibility Plan

Online Reasonable Modification Request Form

Reasonable Modification Request Form (Pdf)

Online ADA Complaint Form

ADA Complaint Form (Pdf)

Title VI Civil Rights Program

PUBLIC NOTICE

“No person in the United States shall, on the ground of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”

Safe Streets & Mobility, including Petaluma Transit, is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color, or national origin as protected by Title VI of the Civil Rights Act of 1964 amended (“Title VI”).

If you believe you have been subjected to discrimination under Title VI while accessing bicycle or pedestrian facilities, street sidewalks and pavements, or Petaluma Transit, you may file a written complaint with Safe Streets & Mobility. The complaint must be filed no later than 180 calendar days of the alleged discriminatory incident. If you’d like more information about the Title VI program, you may contact the Title VI staff at the address or phone number below.

The preferred method is to file your complaint in writing using the Title VI Complaint Form, available in hard copy, PDF format, or as an online form, and sending it to:

Title VI Coordinator
Petaluma Transit
555 N McDowell Blvd
Petaluma, CA 94954

Verbal complaints will also be accepted and transcribed by the Title VI Coordinator. To make a verbal complaint or receive more information on Petaluma Transit’s Title VI Program, call (707) 778-4460 and request to speak with the Title VI Coordinator.

Complaints may also be filed directly with the Federal Transit Administration by filing a complaint with:

Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5^th Floor –TCR
1200 New Jersey Ave. SE
Washington, DC 20590

If information is needed in another language, please call (707) 778-4460.

Si se necesita información en otro idioma, por favor llame al (707) 778-4460.

Safe Streets & Mobility & Petaluma Transit Title VI Complaint Process

Safe Streets & Mobility, including Petaluma Transit, grants all citizens equal access to all its mobility services. It is further the intent of Safe Streets & Mobility, including Petaluma Transit, that all citizens are aware of their rights to such access. This site is designed to serve as an educational tool for citizens to understand one of the civil rights laws that protect their benefit of Safe Streets & Mobility, including Petaluma Transit, programs and services, specifically, as it relates to Title VI of the Civil Rights Act of 1964.

What is Title VI?

Title VI is a section of the Civil Rights Act of 1964 requiring that “No person in the United States shall on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” Note that Title VI does not address gender discrimination. It only covers race, color and national origin. Other Civil Rights laws prohibit gender discrimination.

Complaint Process

How do I file a complaint?

If you believe that you have received discriminatory treatment by Safe Streets & Mobility, including Petaluma Transit, on the basis of your race, color, or national origin, you have the right to file a complaint with the Title VI Coordinator. The complaint must be filed no later than 180 calendar days after the alleged discriminatory incident.

Methods of filing a complaint

The preferred method is to file your complaint in writing using the Title VI Complaint Form, available in hard copy, PDF format, an email with the form attached, or as an online form and sending it to:

Title VI Coordinator
555 N McDowell Blvd
Petaluma, CA 94954

Completed forms can be submitted via email to: transit@cityofpetaluma.org. Verbal complaints will also be accepted and transcribed by the Title VI Coordinator. To make a verbal complaint, call (707) 778-44260and request to speak with the Title VI Coordinator.

You also have the right to file a complaint with an external entity such as the Department of Transportation (DOT), a federal or state agency, or a federal or state court.

Investigations

Within ten working days of receipt of the formal complaint, the Title VI Coordinator will notify the complainant and begin an investigation.

The investigation will address complaints against Safe Streets & Mobility, Petaluma Transit and Petaluma Paratransit employees and contractors. The investigation will be conducted in conjunction with and under the advice of the Administrative Services Department and City Attorney’s Office.

The investigation may include discussion(s) of the complaint with all affected parties to determine the problem. The complainant may be represented by an attorney or other representative of his/her choosing and may present testimony and evidence in the investigation. At the end of the investigation, the complainant will receive a letter stating the final decision.

The complainant shall be notified of their right to appeal the decision. Appeals may be made to the DOT.

Documents

Petaluma Transit Title VI Online Complaint Form

Petaluma Transit Title VI Complaint Form

2025 Title VI Program

español

Regional Transit Connection (RTC) Discount ID Card

RTC Overview

The Regional Transit Connection (RTC) Discount ID Card is available to persons with qualifying disabilities. You may use the card as proof of eligibility to receive discount fares on fixed-route, rail and ferry systems throughout the San Francisco Bay Area. The RTC Program does not apply to paratransit services.

Applications are accepted at Petaluma Transit and then forwarded to a central office where applications are reviewed, information is verified and an eligibility determination is made. An RTC Discount ID Card will be mailed to eligible applicants within 21 days.

Applying for an RTC Card

When applying for a Discount ID Card:

Complete an application form for either “Basic Eligibility” or “Medical Eligibility (this form is available at our offices or you can contact us and we will mail it out to you)”
Incomplete applications will not be accepted.
Present valid government issued photo identification – such as a current California driver’s license, California Identification Card, U.S. passport, Alien Registration Card, U.S. Military Identification Card or Military Dependent Card.
Pay the appropriate fee:
- $3.00 new, renewal, or visitor
- $5.00 replacement
- Fees are non-refundable.
For “Basic” eligibility, you must also bring the applicable documentation listed on the form.
Your photo will be taken at the transit agency where you submit your application.

When you receive your RTC Discount ID card, you will be immediately eligible for reduced fares on all participating transit systems. No additional proof of eligibility is required, but you must show the Discount ID Card at the time you pay the fare.

Renewing a Card

A renewal notice will be sent to you two months prior to the expiration date on your card if you have a permanent disability, or if you provided a Medicare card as proof of eligibility. Other “non-permanent” cardholders must complete the application process each time their card expires. It is your responsibility to ensure that the transit agency has your current address.

If you are a Senior who has been using an RTC card, you will be asked to apply for a Senior Clipper card when your RTC card expires.

If you do not receive a mail reminder,

Download the Renewal Application (PDF) or you may contact us to and request a renewal application.
Mail your completed application to the RTC Central Processor (address below) with a $3 personal or cashier’s check (Do NOT send cash). Or you may bring your completed application and $3 fee to your transit agency.

RTC Central Processor
P.O. Box 70040
Oakland CA 94612-0040

For those using DMV Disabled Parking Placards

Your renewal application cannot be processed until your new DMV Placard number is submitted and verified.

If applying in person, bring the DMV Placard registration issued by the DMV with you.
If applying by mail, send a photocopy of the receipt with your application.

Replacing Lost or Stolen Cards

First, check with your local transit agency to see if the card has been returned. If so, you may reclaim your old card at no cost.

If not, download the Lost/Replacement Card Application (PDF). You can contact us and request a form.

You can also mail the application or a written request for a replacement directly to:

RTC Central Processor
P.O. Box 70040
Oakland CA 94612-0040

Be sure to include your name (as it appears on your card), card identification number (if you have it), date of birth and current address with a written request. You must include the $5 payment in the form of a personal or cashier’s check. Do not send cash.

You will receive a replacement card by mail within 7-10 days. We are not able to issue a temporary card in the interim.

Be sure to take good care of your RTC Discount ID Card! We will only replace your card up to three (3) times within a 12-month period at a cost of $5.00 for each time. You will not be issued another card within that period. However, if you feel that your disability is such that you are prone to losing personal items, you may submit a “Disability Justification” form for additional replacements. This form can be requested at the time of your 4th replacement application. Your doctor must complete this form and mail it directly to the Central Processor.

You will also be charged the $5 replacement fee if the card is damaged due to poor care.

Have more questions? View our RTC FAQs

RTC Forms

Basic Eligibility Form

Renewal Application

Lost / Replacement Card Application

Attendant Supplemental Card

More information on this regional program can be found at 511.org.

Rider Guide

Petaluma Transit’s Rider Guide

Check out our digital Rider Guide for our route maps, service hours, and other important information. Hard copies are available on all Petaluma Transit vehicles. Please contact us if you would like a Rider Guide mailed to you.

Petaluma Transit Videos

We offer free Group Presentations and Transit Tours if you would like more help/information riding Petaluma Transit, just call our Travel Trainer at 707-778-4506 or send us an email at transit@cityofpetaluma.org.

Where to Get a Schedule

Petaluma Transit schedules are available at City Hall, the Community Center, the Public Library, and at various locations throughout Petaluma. All buses carry our schedules, or you can call for transit information at 707-778-4460. We will be glad to send you one.

Bus Stops

Buses stop at designated Petaluma Transit stops, generally every few blocks along the route. Bus stop location information can be obtained by calling 707-778-4460. If you wish to board a Petaluma Transit bus and cannot find a designated bus stop, waive to the approaching bus to signal it to pull over at the nearest safe location. Ask your bus driver where the nearest stop is located.

Be Early

Always get to your bus stop five minutes before your bus is scheduled to arrive. We will do our best, but variations in weather and traffic conditions sometimes make it impossible to operate exactly at the scheduled times.

Paratransit

Transportation for ADA-eligible persons in Petaluma is available by calling Petaluma Paratransit Monday through Friday from 8 am to 5 pm, and Saturday and Sunday from 9 am to 3 pm. Trips can be booked for travel on Monday through Friday, 6:20 am to 7:15 pm, Saturday, 7:20 am to 7:45 pm, and Sunday, 8:20 am to 5:45 pm at 707-778-4460. Fare is $3.00 per trip.

Handicap Accessibility – Passengers in Wheelchairs

All of our routes are accessible to wheelchair passengers. We ask that all wheelchairs have a working brake system.

Transporting Life-Support Equipment

You may bring with you during your trip a respirator, portable oxygen, and/or other life-supporting equipment; this equipment must not violate laws or rules regarding the transportation of hazardous materials. Equipment must be of an appropriate size to fit in our paratransit and fixed-route vehicles and be under your continuous control (or your attendant’s continuous control).

Kneeling the Bus

Ask the driver to “kneel the bus if you have difficulty climbing the step.” Our buses have a kneeling feature which lowers the bus to curb level for easier boarding.

Bicycles on Buses

Petaluma Transit buses are equipped with front-mounted bicycle racks. These racks can accommodate two to three bicycles very quickly and easily. Riders are responsible for loading and unloading bicycles on a first-come, first-served basis.

Rules for Safe Riders

Please do not distract the driver while he or she is driving the bus.
Please stand behind the white line.
All animals must ride in carriers, except service animals.

It’s Against State Law To:

Evade bus fare payment or misuse transfers, passes, or tickets to avoid fare payment.
Play radios, stereos, or other sound equipment when riding a bus.
Smoke, eat, drink or expectorate while on the bus.
Willfully disturb other bus riders through boisterous or unruly behavior.
Penal Code Section 640 makes these infractions punishable by a fine of up to $250.00

Please see our Rider Code of Conduct for more information.

Contact / Contacto

If any information and/or materials on this website are needed in another language or format, please contact us at 707-778-4421 or send us an email at transit@cityofpetaluma.org.

Si necesita información y/o materiales en este sitio web en otro idioma o formato, comuníquese con nosotros al 707-778-4421 o envíenos un correo electrónico a transit@cityofpetaluma.org.

Main Line: 707-778-4460

General Information
Lost & Found

Title VI Civil Rights Program

If you believe that you have received discriminatory treatment by Petaluma Transit on the basis of your race, color or national origin, you have the right to file a Title VI complaint click here.

American with Disabilities Act & Reasonable Modification

If you believe you have been excluded from, denied the benefits of, or been subjected to discrimination due to your disability while using any Petaluma Transit services, you have the right to file an ADA complaint click here. You may also ask for a change to make the transit system more accessible to you.

Advertising Opportunities.

Are you interested in advertising on our vehicles or at our Bus stops? Click here.

Petaluma Transit Information:

	Monday-Friday	Saturday	Sunday	Holiday Sunday Service*	Holiday No Service**
Service Hours	6:15 AM – 8:00 PM	7:45 AM – 8:00 PM	8:45 AM – 5:00 PM	8:45 AM – 5:00 PM	CLOSED
Call Center Hours 707-778-4460	6:15 AM – 8:00 PM	6:15 AM – 8:00 PM	6:15 AM – 8:00 PM	8:45 AM – 5:00 PM	CLOSED
Public Office Hours	8:00 AM – 6:00 PM	9:00 AM – 3:00 PM	9:00 AM – 3:00 PM	9:00 AM – 3:00 PM	CLOSED