Petaluma Paratransit
The Americans with Disabilities Act (ADA) of 1990 requires all public transportation agencies to provide specialized transportation that is comparable to the public transit bus service for individuals who do not have the functional ability to ride public transit.
Petaluma Paratransit provides pre-scheduled bus transportation for persons with disabilities who cannot independently use regular Petaluma Transit service some or all of the time.
If you are interested in using the Petaluma Paratransit service, you must apply and be eligible for the service according to the Americans with Disabilities Act (ADA) guidelines.
Service Area
Eligibility
To utilize Petaluma Paratransit, you must meet one of the following criteria:
- Be unable to get to and from a bus stop or on and off a lift-equipped bus by yourself
- Have a cognitive disability that prohibits your understanding of how to complete bus trips
As part of the certification process, you must complete an application and provide a licensed medical professional’s contact information to verify your disability. All applicants must qualify for certification under the guidelines established by the Americans with Disabilities Act of 1990.
Paratransit Application
If you need assistance filling out one of these applications or have questions on any part of the application, please call Petaluma Paratransit’s administrative office (707) 778-4460. All forms and procedures are available in alternative texts upon request.
Incomplete applications will be returned. Two signatures are required to process all applications, found on page 7.
Petaluma Paratransit application (English)
Petaluma Paratransit Application (Spanish)
Petaluma Paratransit Rider Guide
Fares
As of July 1, 2024 Petaluma Transit is a fare-free system. No fares will be collected for travel on Petaluma Transit operated paratransit, fixed-route, and microtransit services. This is a one-year pilot that we anticipate will be extended for years to come.
Visitors
You do not need to be a resident of Petaluma to use Petaluma Paratransit. Suppose you have been certified to use paratransit in any of the nine Bay Area counties. In that case, Petaluma Paratransit will be able to provide your ride after checking the Regional Eligibility Database and confirming your eligibility (please inform our dispatcher of your status upon scheduling a ride).
ADA-eligible visitors from outside the Bay Area may use Petaluma Paratransit service for up to 21 days during any 365 days. Visitors do not need to re-certify in Petaluma during these 21 days.
Reservations
To reserve a ride on Petaluma Paratransit, call 707-778-4600 between 9:00 am and 5:00 pm Monday through Friday, and 9:00 am and 3:00 pm on Saturday and Sunday.
- Be prepared to give your full name, your origin, your destination, and either the time you need to be picked up OR the time you need to be dropped off in order to best schedule your ride. Let the reservationist know if you will need a return trip or if you will have someone accompanying you.
- Riders may call to reserve a trip from 1 to 7 days in advance.
- Cancellations must be made at least two hours prior to your scheduled pick-up time so that your riding privileges are not suspended. Timely cancellations allow Petaluma Paratransit to serve more customers.
- If you wish to change your destination, you must call the reservation office at least one day prior to your trip in order to see if a change can be accommodated.
Petaluma Transit Offices: 555 N McDowell Blvd Petaluma CA 94954
Contact Information
Have more questions?
707-778-4460
email: petpara@cityofpetaluma.org
Paratransit Fares
Petaluma Paratransit Fares |
|
One-Way Fare | $3.00 |
Rider Card (12 one-way trips)* | $33.00 |
*Note: Rider Cards are available on buses ONLY, not at pass sales outlets! |
Everyone Rides Free on Petaluma Transit
Rider Alert: Everyone Rides Free on Petaluma Transit, starting July 1, 2024
As of July 1, 2024, Petaluma Transit has eliminated fare collection on all Petaluma Transit fixed-route bus service and paratransit services. This one-year pilot program aims to increase ridership, promote Petaluma Transit’s network of services, alleviate the financial burden of low-income riders, improve access, and meet the rigorous climate goals set forth by the City.
Key Highlights of the Fare-Free Program:
- Fare-Free Travel: Starting July 1, all Petaluma Transit services will be completely fare-free. No tickets, no passes, no cash – just show up and ride.
- No Application Needed: Whether you’re a daily commuter or an occasional rider, you can now board any Petaluma Transit bus without a fare. Say goodbye to the hassle of carrying cash or exact change. Enjoy a seamless, hassle-free travel experience.
- Paratransit Services: Paratransit passengers have historically not benefited from common fare-free programs. This groundbreaking initiative allows paratransit riders to use both fixed-route bus services and paratransit services for free, expanding access to those with fixed or limited incomes.
Learn more by visiting: https://transit.cityofpetaluma.net/fare-free/
Ride For Free
As of July 1, 2024, Petaluma Transit has eliminated fare collection on all Petaluma Transit fixed-route bus service and paratransit services. This one-year pilot program aims to increase ridership, promote Petaluma Transit’s network of services, alleviate the financial burden of low-income riders, improve access, and meet the rigorous climate goals set forth by the City.
Key Highlights of the Fare-Free Program:
- Fare-Free Travel: Starting July 1, all Petaluma Transit services will be completely fare-free. No tickets, no passes, no cash – just show up and ride.
- No Application Needed: Whether you’re a daily commuter or an occasional rider, you can now board any Petaluma Transit bus without a fare. Say goodbye to the hassle of carrying cash or exact change. Enjoy a seamless, hassle-free travel experience.
- Paratransit Services: Paratransit passengers have historically not benefited from common fare-free programs. This groundbreaking initiative allows paratransit riders to use both fixed-route bus services and paratransit services for free, expanding access to those with fixed or limited incomes.
Introducción al programa:
A partir del 1 de Julio de 2024, Petaluma Transit ha eliminado el cobro de tarifas en todos los servicios de autobús de ruta fija y paratránsito de Petaluma Transit. Este programa piloto de un año tiene como objetivo aumentar el número de pasajeros, promover la red de servicios de Petaluma Transit, aliviar la carga financiera de los pasajeros de bajos ingresos, mejorar el acceso y cumplir con los rigurosos objetivos climáticos establecidos por la ciudad.
Aspectos destacados clave del Programa sin Tarifas:
Viajes sin tarifas: A partir del 1 de julio, todos los servicios de autobús y Paratránsito de ruta fija de Petaluma Transit estarán completamente libres de tarifas. Sin boletos, sin pases, sin efectivo, solo preséntese y viaje. No Requiere Solicitud: Ya sea que viaje diariamente o que viaje ocasionalmente, ahora puede abordar cualquier autobús de Petaluma Transit sin costo. Diga adiós a la molestia de llevar efectivo o cambio exacto. Disfrute de una experiencia de viaje perfecta y sin complicaciones. Servicios de Paratránsito: Los pasajeros del Paratránsito históricamente no se han beneficiado de los programas comunes sin tarifas. Esta iniciativa innovadora permite a los pasajeros de Paratránsito utilizar tanto los servicios de autobús de ruta fija como los servicios de Paratránsito de forma gratuita, ampliando el acceso a aquellos con ingresos fijos o limitados
Learn more about zero-fare service and how the Petaluma Transit Authority reached this decision below.
Americans with Disabilities Act (ADA) & Reasonable Modification
Petaluma Transit grants all citizens equal access to all its transportation services. It is further the intent of Petaluma Transit, that all citizens are aware of their rights to such access. The information presented below is designed to serve as an educational tool for citizens so that they may understand the laws that protect their benefit of Petaluma Transit programs and services, specifically, as it relates to 1990 Americans with Disability Act (ADA).
Passed by Congress in 1990, the Americans with Disabilities Act (ADA) is a civil rights law aimed at addressing the needs of people with disabilities, prohibiting discrimination in public services and public accommodations. To be protected by the ADA, one must have a disability, which is defined by the ADA as a physical or mental impairment that substantially limits one or more major life activities, a person who has a history or record of such an impairment, or a person who is perceived by others as having such an impairment. The ADA does not specifically name all of the impairments that are covered.
Petaluma Transit is committed to ensuring that no person is denied access to its services, programs, or activities on the basis of their disabilities, as provided by title II of the Americans with Disabilities Act of 1990 (“ADA”). If you believe you have been subjected to discrimination under ADA, you may file a written complaint with Petaluma Transit. The complaint must be filed no later than 180 calendar days of the alleged discriminatory incident.
Pursuant to the regulations of the United States Department of Justice, which require the designation of an Americans with Disabilities Act (ADA) or Disability Access Coordinator, the Transit Manager for Petaluma Transit shall be responsible for and designate qualified staff as the ADA and/or Disability Access Coordinator (DAC) who will administer the processing of all complaints or grievances as well as coordinate Petaluma Transit’s overall efforts to comply with and carry out its responsibilities under the Act. The Transit Manager or DAC shall also administer all complaints brought pursuant to Title 24, California Code of Regulations, concerning both privately and publicly funded accommodations.
Reasonable Modifications
Reasonable Modification Requests
A rider may request a modification to Petaluma Transit policies, practices or procedures to accommodate his/her disability. Modifications will be considered and granted as long as it is determined that the rider is not able to fully use Petaluma Transit’s services, programs, or activities for their intended purpose without the requested modification and said modification does not:
- Fundamentally alter the nature of Petaluma Transit services, programs or activities;
- Create a direct threat to the health or safety of others;
- Cause unreasonable financial or administrative burden
To request a reasonable modification to current policies, practices, or procedures complete the Reasonable Modification Request Form (click here for Pdf) or submit an Online Reasonable Modification Request Form (click here).
ADA Complaints
Any person who wishes to file a complaint alleging any action by Petaluma Transit prohibited by the Americans with Disabilities Act (ADA) regulations may file a written complain as soon as possible, but no later than 60 calendar days after the alleged violation or discriminatory act. Your complaint must be in writing. Click here for a copy of the complaint form or click here to submit an online form. If you need assistance in making the request or completing the request form, Petaluma Transit staff will provide assistance. Please contact Petaluma Transit at (707) 778-4421 or dial 711 for the California Relay Service.
ADA Complaint Procedure
The complaint should be submitted by the complainant or his/her designee as soon as possible but no later than 180 calendar days after the alleged violation or discriminatory act.
All complaints or grievances shall be in writing and contain information about the alleged violation or discrimination, including name address, phone number of complainant and location, date, and description of the problem. The complaint should be submitted by the complainant or his/her designee as soon as possible but no later than 180 calendar days after the alleged violation or discriminatory act. Anonymous complaints or grievances will not be taken. Complaints or grievances will, to the greatest extent possible (see Evidence Code 1040), be kept confidential unless ordered released by a court of competent jurisdiction. Alternative means of filing complaints or grievances may be registered by phone, email (confidentiality cannot be assured), letter, personal interview, or tape recording for persons with a disability upon request.
The preferred method is to file your complaint in writing using the ADA & Accessibility Complaint Form, available in hard copy, PDF Form (click here), or as an Online Form (click here), and sending it to:
Transit Manager
Attn: ADA & Accessibility Comment
Petaluma Transit
555 N McDowell Blvd
Petaluma, CA 94954
Verbal complaints will also be accepted and transcribed by Petaluma Transit staff. To make a verbal complaint or to receive more information on Petaluma Transit’s ADA & Accessibility Program, call (707) 778-4421 or dial 711 for the California Relay Service.
Complaints may also be filed directly with the Federal Transit Administration by filing a complaint with:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor –TCR
1200 New Jersey Ave. SE
Washington, DC 20590
Should a complaint be filed with Petaluma Transit and an external entity simultaneously, the external complaint shall supersede the Petaluma Transit complaint and Petaluma Transit’s complaint procedures will be suspended pending the external entity’s findings.
Investigations
Within 10 working days of receipt of the formal complaint, the Transit Manager will notify the complainant and begin an investigation (unless the complaint is filed with an external entity first or simultaneously). The investigation will address complaints against Petaluma Transit and Petaluma Paratransit employees and contractors and it will be conducted in conjunction with and under the advice of The City of Petaluma’s Risk Manager. The investigation may include discussion(s) of the complaint with all affected parties to determine the problem. The complainant may be represented by an attorney or another representative of his/her own choosing and may present testimony and evidence in the course of the investigation. The investigation will be conducted and completed within 60 days of the receipt of the formal complaint. Based upon all the information received, an investigation report will be written for submittal to the Transit Manager. The complainant will receive a letter stating the final decision of the Transit Manager by the end of the 60-day time limit. The complainant shall be notified of his/her right to appeal the decision. Appeals may be made to the DOT, the EEOC, or the DFEH.
If the information is needed in another language please call (707) 778-4421.
Si se necesita información en otro idioma, por favor llame al (707) 778-4421.
Documents
Online Reasonable Modification Request Form
Title VI Civil Rights Program
PUBLIC NOTICE
“No person in the United States shall, on the ground of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance”
Petaluma Transit is committed to ensuring that no person is excluded from participation in, or denied the benefits of its services on the basis of race, color or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended (“Title VI”). If you believe you have been subjected to discrimination under Title VI, you may file a written complaint with Petaluma Transit. The complaint must be filed no later than 180 calendar days of the alleged discriminatory incident.
The preferred method is to file your complaint in writing using the Title VI Complaint Form, available in hard copy, PDF format, or as an online form, and sending it to:
Transit Manager
Attn: Title VI
Petaluma Transit
555 N McDowell Blvd
Petaluma, CA 94954
Verbal complaints will also be accepted and transcribed by the Transit Manager. To make a verbal complaint or to receive more information on Petaluma Transit’s Title VI Program, call (707) 778-4421.
Complaints may also be filed directly with the Federal Transit Administration by filing a complaint with:
Office of Civil Rights
Attention: Title VI Program Coordinator
East Building, 5th Floor –TCR
1200 New Jersey Ave. SE
Washington, DC 20590
If information is needed in another language please call (707) 778-4421.
Si se necesita información en otro idioma, por favor llame al ( 707) 778-4421.
Petaluma Transit Title VI Complaint Process
Petaluma Transit grants all citizens equal access to all its transportation services. It is further the intent of Petaluma Transit, that all citizens are aware of their rights to such access. This site is designed to serve as an educational tool for citizens so that they may understand one of the civil rights laws that protect their benefit of Petaluma Transit programs and services, specifically, as it relates to Title VI of the Civil Rights Act of 1964.
What is Title VI?
Title VI is a section of the Civil Rights Act of 1964 requiring that “No person in the United States shall on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” Note that Title VI does not address gender discrimination. It only covers race, color and national origin. Other Civil Rights laws prohibit gender discrimination.
Complaint Process
How do I file a complaint?
If you believe that you have received discriminatory treatment by Petaluma Transit on the basis of your race, color or national origin, you have the right to file a complaint with the Transit Manager. The complaint must be filed no later than 180 calendar days of the alleged discriminatory incident.
Methods of filing a complaint
The preferred method is to file your complaint in writing using the Title VI Complaint Form, available in hard copy, PDF format, or as an online form and sending it to:
Transit Manager
Attn: Title VI
Petaluma Transit
555 N McDowell Blvd
Petaluma, CA 94954
Verbal complaints will also be accepted and transcribed by the Transit Manager. To make a verbal complaint, call (707) 778-4421.
You also have the right to file a complaint with an external entity such as the Department of Transportation (DOT), a federal or state agency, or a federal or state court.
Should a complaint be filed with Petaluma Transit and an external entity simultaneously, the external complaint shall supersede the Petaluma Transit complaint and Petaluma Transit’s complaint procedures will be suspended pending the external entity’s findings.
Investigations
Within 10 working days of receipt of the formal complaint, the Transit Manager will notify the complainant and begin an investigation (unless the complaint is filed with an external entity first or simultaneously).
The investigation will address complaints against Petaluma Transit and Petaluma Paratransit employees and contractors. The investigation will be conducted in conjunction with and under the advice of The City of Petaluma’s Risk Manager.
The investigation may include discussion(s) of the complaint with all affected parties to determine the problem. The complainant may be represented by an attorney or other representative of his/her own choosing and may present testimony and evidence in the course of the investigation.
The investigation will be conducted and completed within 60 days of the receipt of the formal complaint.
Based upon all the information received, an investigation report will be written for submittal to the Transit Manager.
The complainant will receive a letter stating the final decision of the Transit Manager by the end of the 60-day time limit.
The complainant shall be notified of his/her right to appeal the decision. Appeals may be made to the DOT, the EEOC, or the DFEH.
Documents
Petaluma Transit Title VI Online Complaint Form
Petaluma Transit Title VI Complaint Form
Advertising Opportunities
Why Advertise with Petaluma Transit?
We provide over 375,000 trips a year and travel an annual average of 333,000 miles! This means that in a town with an estimated population of 58,000 and 14.5 square miles, everyone will likely be traveling behind a Petaluma Transit vehicle, and will have no choice but to look at your ad!
You can’t ignore it. It can’t be turned off like television. It reaches drivers and passengers no matter what radio stations they’re listening to. The large, colorful, innovative designs demand attention. You have exclusivity in your space. It delivers to a varied audience. It is cost-effective and affordable and you help support public transit in your community!
Petaluma Paratransit |
Petaluma Transit |
Bus Stop |
|
Fee |
$130 per month The longer you advertise the more people you’ll reach. |
$260 per month The longer you advertise the more people you’ll reach. |
$130 per month The longer you advertise the more people you’ll reach. |
Exposure | Paratransit vehicles travel all over Petaluma picking up and dropping of seniors and/or individuals in neighborhoods, shopping centers, hospitals, etc. | The bus travels a set path on main roads in Petaluma. | These bus stop shelters are located throughout Petaluma at popular destinations. For bus stop shelter locations, please click the following link: Bus Shelter Advertising Locations. |
Signage | Graphic size: 46.250 x 19.375 inchesNeeds to be printed on weather-resistant vinyl using UV resistant ink (it will pretty much be a large decal/sticker). | Graphic size: 46.250 x 19.375 inches & thickness over .125” & up to .250” thickNeeds to be printed with UV resistant ink | Graphic size: 48 x 70 inches with a 3” border.Needs to be printed on backlit material .020″ White Polystyrene Film that is UV and waterproof, with high-quality UV archival ink, |
The advertiser will provide a digital copy of the proposed advertising poster to PT prior to commencing poster production. All advertising must be approved by PT. PT will not be liable for any production costs associated with unapproved posters.Additional Information:
The minimum contract is one calendar month. Costs include installation and removal of the artwork. The advertiser is responsible for the design, production, and delivery of artwork. Creative change beyond the original installation is $60 per bus shelter and $40 per vehicle. |
Advertising Contact
Maria Arce
Transit Specialist, Marketing & Outreach
707-778-4506
marce@cityofpetaluma.org
Regional Transit Connection (RTC) Discount ID Card
RTC Overview
The Regional Transit Connection (RTC) Discount ID Card is available to persons with qualifying disabilities. You may use the card as proof of eligibility to receive discount fares on fixed-route, rail and ferry systems throughout the San Francisco Bay Area. The RTC Program does not apply to paratransit services.
Applications are accepted at Petaluma Transit and then forwarded to a central office where applications are reviewed, information is verified and an eligibility determination is made. An RTC Discount ID Card will be mailed to eligible applicants within 21 days.
Applying for an RTC Card
When applying for a Discount ID Card:
- Complete an application form for either “Basic Eligibility” or “Medical Eligibility (this form is available at our offices or you can contact us and we will mail it out to you)”
- Incomplete applications will not be accepted.
- Present valid government issued photo identification – such as a current California driver’s license, California Identification Card, U.S. passport, Alien Registration Card, U.S. Military Identification Card or Military Dependent Card.
- Pay the appropriate fee:
- $3.00 new, renewal, or visitor
- $5.00 replacement
- Fees are non-refundable.
- For “Basic” eligibility, you must also bring the applicable documentation listed on the form.
- Your photo will be taken at the transit agency where you submit your application.
When you receive your RTC Discount ID card, you will be immediately eligible for reduced fares on all participating transit systems. No additional proof of eligibility is required, but you must show the Discount ID Card at the time you pay the fare.
Renewing a Card
A renewal notice will be sent to you two months prior to the expiration date on your card if you have a permanent disability, or if you provided a Medicare card as proof of eligibility. Other “non-permanent” cardholders must complete the application process each time their card expires. It is your responsibility to ensure that the transit agency has your current address.
If you are a Senior who has been using an RTC card, you will be asked to apply for a Senior Clipper card when your RTC card expires.
If you do not receive a mail reminder,
- Download the Renewal Application (PDF) or you may contact us to and request a renewal application.
- Mail your completed application to the RTC Central Processor (address below) with a $3 personal or cashier’s check (Do NOT send cash). Or you may bring your completed application and $3 fee to your transit agency.
RTC Central Processor
P.O. Box 70040
Oakland CA 94612-0040
For those using DMV Disabled Parking Placards
Your renewal application cannot be processed until your new DMV Placard number is submitted and verified.
- If applying in person, bring the DMV Placard registration issued by the DMV with you.
- If applying by mail, send a photocopy of the receipt with your application.
Replacing Lost or Stolen Cards
First, check with your local transit agency to see if the card has been returned. If so, you may reclaim your old card at no cost.
If not, download the Lost/Replacement Card Application (PDF). You can contact us and request a form.
You can also mail the application or a written request for a replacement directly to:
RTC Central Processor
P.O. Box 70040
Oakland CA 94612-0040
Be sure to include your name (as it appears on your card), card identification number (if you have it), date of birth and current address with a written request. You must include the $5 payment in the form of a personal or cashier’s check. Do not send cash.
You will receive a replacement card by mail within 7-10 days. We are not able to issue a temporary card in the interim.
Be sure to take good care of your RTC Discount ID Card! We will only replace your card up to three (3) times within a 12-month period at a cost of $5.00 for each time. You will not be issued another card within that period. However, if you feel that your disability is such that you are prone to losing personal items, you may submit a “Disability Justification” form for additional replacements. This form can be requested at the time of your 4th replacement application. Your doctor must complete this form and mail it directly to the Central Processor.
You will also be charged the $5 replacement fee if the card is damaged due to poor care.
Have more questions? View our RTC FAQs
RTC Forms
Lost / Replacement Card Application
Contact us if you would like us to mail you any of the listed forms.
More information on this regional program can be found at 511.org.
Rider Guide
Petaluma Transit’s Rider Guide
Check out our digital Rider Guide for our route maps, service hours, and other important information. Hard copies are available on all Petaluma Transit vehicles. Please contact us if you would like a Rider Guide mailed to you.
Petaluma Transit Videos
We offer free Group Presentations and Transit Tours if you would like more help/information riding Petaluma Transit, just call our Travel Trainer at 707-778-4506 or send us an email at transit@cityofpetaluma.org.
Where to Get a Schedule
Petaluma Transit schedules are available at City Hall, the Community Center, the Public Library, and at various locations throughout Petaluma. All buses carry our schedules, or you can call for transit information at 707-778-4460. We will be glad to send you one.
Bus Stops
Buses stop at designated Petaluma Transit stops, generally every few blocks along the route. Bus stop location information can be obtained by calling 707-778-4460. If you wish to board a Petaluma Transit bus and cannot find a designated bus stop, waive to the approaching bus to signal it to pull over at the nearest safe location. Ask your bus driver where the nearest stop is located.
Be Early
Always get to your bus stop five minutes before your bus is scheduled to arrive. We will do our best, but variations in weather and traffic conditions sometimes make it impossible to operate exactly at the scheduled times.
Paratransit
Transportation for ADA-eligible persons in Petaluma is available by calling Petaluma Paratransit Monday through Friday from 8 am to 5 pm, and Saturday and Sunday from 9 am to 3 pm. Trips can be booked for travel on Monday through Friday, 6:20 am to 7:15 pm, Saturday, 7:20 am to 7:45 pm, and Sunday, 8:20 am to 5:45 pm at 707-778-4460. Fare is $3.00 per trip.
Handicap Accessibility – Passengers in Wheelchairs
All of our routes are accessible to wheelchair passengers. We ask that all wheelchairs have a working brake system.
Transporting Life-Support Equipment
You may bring with you during your trip a respirator, portable oxygen, and/or other life-supporting equipment; this equipment must not violate laws or rules regarding the transportation of hazardous materials. Equipment must be of an appropriate size to fit in our paratransit and fixed-route vehicles and be under your continuous control (or your attendant’s continuous control).
Kneeling the Bus
Ask the driver to “kneel the bus if you have difficulty climbing the step.” Our buses have a kneeling feature which lowers the bus to curb level for easier boarding.
Bicycles on Buses
Petaluma Transit buses are equipped with front-mounted bicycle racks. These racks can accommodate two to three bicycles very quickly and easily. Riders are responsible for loading and unloading bicycles on a first-come, first-served basis.
Rules for Safe Riders
- Please do not distract the driver while he or she is driving the bus.
- Please stand behind the white line.
- All animals must ride in carriers, except service animals.
It’s Against State Law To:
- Evade bus fare payment or misuse transfers, passes, or tickets to avoid fare payment.
- Play radios, stereos, or other sound equipment when riding a bus.
- Smoke, eat, drink or expectorate while on the bus.
- Willfully disturb other bus riders through boisterous or unruly behavior.
- Penal Code Section 640 makes these infractions punishable by a fine of up to $250.00
Please see our Rider Code of Conduct for more information.
Contact / Contacto
If any information and/or materials on this website are needed in another language or format, please contact us at 707-778-4421 or send us an email at transit@cityofpetaluma.org.
Si necesita información y/o materiales en este sitio web en otro idioma o formato, comuníquese con nosotros al 707-778-4421 o envíenos un correo electrónico a transit@cityofpetaluma.org.
Main Line: 707-778-4460
- General Information
- Lost & Found
Title VI Civil Rights Program
If you believe that you have received discriminatory treatment by Petaluma Transit on the basis of your race, color or national origin, you have the right to file a Title VI complaint click here.
American with Disabilities Act & Reasonable Modification
If you believe you have been excluded from, denied the benefits of, or been subjected to discrimination due to your disability while using any Petaluma Transit services, you have the right to file an ADA complaint click here. You may also ask for a change to make the transit system more accessible to you.
Advertising Opportunities.
Are you interested in advertising on our vehicles or at our Bus stops? Click here.
Petaluma Transit Information:
Monday-Friday | Saturday | Sunday | Holiday Sunday Service* | Holiday No Service** | |
Service Hours | 6:15 AM – 8:00 PM | 7:45 AM – 8:00 PM | 8:45 AM – 5:00 PM | 8:45 AM – 5:00 PM | CLOSED |
Call Center Hours
707-778-4460 | 6:15 AM – 8:00 PM | 6:15 AM – 8:00 PM | 6:15 AM – 8:00 PM | 8:45 AM – 5:00 PM | CLOSED |
Public Office Hours | 8:00 AM – 6:00 PM | 9:00 AM – 3:00 PM | 9:00 AM – 3:00 PM | 9:00 AM – 3:00 PM | CLOSED |
Petaluma Paratransit Information:
Monday-Friday | Saturday | Sunday | Holiday Sunday Service* | Holiday No Service** | |
Service Hours | 6:15 AM – 8:00 PM | 7:45 AM – 8:00 PM | 8:45 AM – 5:00 PM | 8:45 AM – 5:00 PM | CLOSED |
Reservation Hours
707-778-4460 | 9:00 AM – 5:00 PM | 9:00 AM – 5:00 PM | 9:00 AM – 3:00 PM | 9:00 AM – 3:00 PM | CLOSED |
Cancelation Hours
707-778-4460 | Open 24 hours a day. Please leave a message. | Open 24 hours a day. Please leave a message. | Open 24 hours a day. Please leave a message. | Open 24 hours a day. Please leave a message. | Open 24 hours a day. Please leave a message. |
* Holiday Sunday Service | ** Holiday No Service |
We provide Sunday service on the following holidays:
| **We are closed and do not provide service on the following holidays:
|
Additional Contact Information
Transit Division Manager, Jared Hall
555 North McDowell Blvd
Petaluma, CA 94954
Phone: 707.778.4421
email: jhall@cityofpetaluma.org
Transit Specialist Marketing & Outreach, Maria Arce
Phone: 707-778-4506
email: marce@cityofpetaluma.org