DISCLAIMER
The City of Petaluma records, including correspondence submitted by members of the public, are subject to the California Public Records Act. Unless exemptions apply, any communications submitted to the City in any form (including emails and other electronic communications) are subject to disclosure on request. If you have any questions regarding the extent to which communications you submit to the City may be subject to disclosure, you may contact the City Clerk’s Office at 707-778-4360 or cityclerk@cityofpetaluma.org.
As part of demonstrating the City of Petaluma’s commitment to individual privacy, the City publishes this policy governing any personal, citizen, and business information supplied to the City via the LUMA GO Transit application. The City’s goal in collecting personal information is to provide riders with the most effective, personalized service possible. The City will protect online information with the same diligence that it protects information obtained through all other means.
INFORMATION COLLECTED AND PRIVACY
Information Collected – The LumaGo application may request an user id, e-mail address and phone number for purposes of communication with riders. Information collected will only be shared with those directly involved in providing the LumaGo service. The City of Petaluma will not share user ids, e-mail addresses or phone numbers with anyone external to the delivery of LumaGo services, nor disclose user information to any third party, unless under court order.
LumaGo App
The “LumaGo” app, powered by “Via,” is an extension of our city’s transportation services and is governed by our existing privacy policy. This means that any personal information collected, used, or shared through the app will be handled in accordance with the principles and practices outlined in this current privacy policy. By using the “LumaGo” app, you agree to our privacy policy and terms of use outlined on this website here.
Security – The City works diligently to secure the personal information of website and Transit users. Controls are in place to manage the risk of cybersecurity attack or compromise. Data collected through the LumaGo app is anonymized for reporting purposes to further reduce the risk of compromise.
PRIVACY POINT OF CONTACT:
Those concerned or who have questions about privacy, cybersecurity or the LumaGo application may contact lumago@cityofpetaluma.org .