We’re committed to public health on public transportation.
Safety has always been our first priority. Now it is a shared responsibility. A pact between ourselves and our riders. Here’s what you need to know about safe travel with Petaluma Transit during the COVID-19 pandemic.
How to Ride Safely
We’re working around the clock to make sure transit offers a safe way to get around. Like in all public spaces, a few simple precautions will help you stay healthy.
Our Plan for Safe & Strong Transit
When transit is safe & strong, everyone’s life is better!
What we are doing to ensure safe travel on our system:
1. Listen to the health experts
We listen and follow the health guidelines set forth by the medical experts in Sonoma County, at the state level and federal level in order to keep our riders and employees safe.
2. Keep riders safe
We’ve limited how many riders are allowed on board and everyone — riders and operators — are required to wear face coverings. We provide hand sanitizer on all vehicles and helpful safety signage.
3. Protect our employees
The safety of our employees is incredibly important. We’re finishing the installation of operator safety panels on all our vehicles, we’ve provided personal protective equipment (PPE), face masks, and hand sanitizer.
4. Clean frequently and thoroughly
We have staff cleaning, we’ve brought in new tools and put in place rigorous new procedures. Buses are thoroughly cleaned and fogged every night and commonly touched places are disinfected throughout the day. We continue to explore other promising technology in our efforts to improve our practices.
5. Reduce Contact
We will resume collecting fares on Monday, February 1, 2021. We are encouraging riders to use contactless payment options such as Clipper and Petaluma Transit Monthly paper Bus Passes which offer built-in discounts. Also, for a limited time, we are offering a 20% discount for eligible riders enrolled in Clipper Start.
What You Should Know to Ride Transit
During this time, our priorities are to run transit throughout our city that…
- Is safe for riders and operators, following the County, State, and Federal recommendations.
- Enables the essential workforce to get to their places of work, so they can keep our community going during this time.
- Is sustainable for our finances and staffing.
You should only use transit when necessary to access food, medicine, and essential employment. All other trips should be avoided — please follow the guidance of the various health authorities to stay home.
We’ve made some important changes over the past few months:
- Face coverings are required while waiting at a bus stop and/or riding.
- Hand sanitizer is available on all our vehicles.
- Some seats may be closed to help keep riders a safe distance apart.
Office hours & status:
Our offices are currently closed to the public until further notice.
Customer Service
For general information, we are available by phone Monday through Friday from 6:15am-8:30pm, Saturday from 7:15am-8:30pm, and Sunday from 8:15am- 5:30pm.
For questions or help with Clipper please contact Clipper Customer Support at 877-878-8883 Monday through Friday from 8:00am-5:00pm or via email at custserv@clippercard.com
